Challenge Course - FAQs

campus rec rock wall

Fequently Asked Questions:

How old do participants have to be to participate in a program?
Participants must be 10 years old and the inform consent must have the signature of their guardian.
How far in advance should I schedule my challenge course program?
Please schedule programs at least two weeks from your program date. We suggest you schedule larger programs (20+) at least a month in advance.
What should we know about parking?

Parking is available in LOT 12 by the softball field. Day passes are available for purchase online at rjval.com/parking.

Do NOT back into spaces.

What if there is inclement weather during our challenge course program?

If inclement weather is expected in advance of your program, Campus Recreation may cancel the program. If Campus Recreation cancels due to weather, we will use reasonable efforts to provide an alternate date or provide a full refund if requested. In case of inclement weather, the day of your event, facilitators will make a decision on how or if to continue. Programs will be facilitated rain or shine unless dangerous conditions present themselves, in the sole discretion of Campus Recreation. We do not offer refunds to groups that encounter inclement weather the day of their program.

Day of your event: In case of inclement weather the day of your event, our facilitators will make a decision on how or if to continue your program. In most cases, your program will continue under the course pavilion. Programs will be facilitated, rain or shine, unless dangerous conditions persist. We do not offer refunds to groups that encounter inclement weather the day of their program, but we will make every effort to complete it in its entirety.

Will all the people in my group climb?

We understand that many groups expect to have at least one climb during their program. Please keep in mind that the average time per climber is about 10 minutes. We have no way of knowing if your members will all climb quickly. In fact, those people who take 15+ minutes to climb may get the most out of the elements.

My group is a non-profit organization, do we get a discount?
Once you provide proof of non-profit status, such as 501c3 or DR14 you will qualify for the non-profit rates.
Do I pay the full amount or a down payment?
Full Payment  must be made to secure your reservation. The latest payment will be accepted 10 business days prior to your desired reservation date. We accept credit cards and electronic checks as forms of payment for your Challenge Course Programs.
What is your cancelation policy?
Cancellations made at least 10 business days before program date will receive a full refund less a 5% cancellation fee. Cancellations made within 10 business days of program date will not be eligible for a refund
What if I need to reschedule a program?
Programs may be rescheduled one time as long as the request to reschedule is made at least 10 business days before the program date. We are not able to accommodate requests to reschedule made within 10 business days of the program date.