MEMBERSHIP POLICIES
Renewals
Annual Memberships will expire one calendar year from the date of registration. Patrons will receive an email one month prior to expiration date to remind you of your upcoming expiration date. Renewals are able to be processed over the phone or in person. If medical history has changed within the last year, it is up to the patron to inform the membership staff, as the PAR-Q will need to be updated and you may be asked to provide a medical waiver.
Cancellations
All monthly membership cancellations must be submitted through the cancellation form above.
- Cancellations made within the first 3 months of join date are subject to a $30 cancellation fee.
- Cancellations received on the 1-15th of the month: membership will terminate at the end of that month and automatic withdrawals will stop with that month's payment.
- Cancellations received on the 16th-last day of the month: membership will terminate at the end of the following month and automatic withdrawals will stop after the following month's deduction.
Refunds
Refunds are processed on a case by case basis, typically for a medical reason or extenuating circumstance. For refunds requested due to medical reasons, we ask that you provide written documentation from a doctor's office. Refunds will not be processed due to lack of use of membership, travel, or moving.
Refund Form:
Contact Us
For more information on renewals, cancellations and refunds, please contact Campus Recreation at campusrec@rjval.com.